19 May 2021

This is part of the Bank’s ongoing commitment to help alleviate customers’ cash-flow burdens during the pandemic.


Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (“CIMB” or “the Bank”) announced that its financial relief assistance programmes will continue to be made available to affected customers in view of the recent Movement Control Order (“MCO”) 3.0 implementation in Malaysia. The assistance includes, among others, the Expanded Targeted Payment Assistance Programme (“Expanded TPA”) for B40 individuals and micro-enterprises, and the ongoing restructuring and rescheduling of loans and financing for M40 individuals and other affected customers.


CIMB recognizes that our customers continue to face financial difficulties in this challenging environment and stands ready to assist. The Bank urges customers in need of assistance, to get in touch to discuss suitable financial relief options. Customers can be assured that any financial assistance taken will not impact their CCRIS (“Central Credit Reference Information System”) status.


As of mid-May, CIMB has provided financial payment relief assistance to around 160,000 individual and SME borrowers, amounting to more than RM21 billion, with an approval rate of virtually 100%.


For further assistance, customers can call CIMB’s Contact Centre at +603 6204 7788 or email covidcare@cimb.com. SMEs can call CIMB’s Business Call Centre at 1300 888 828 (Local) and +603 2297 3000 (Overseas) from Monday to Friday from 7.00am to 7.00pm and Saturday from 8.00am to 5.00pm (excluding public holidays). Non-SMEs and corporate customers may also contact their CIMB Relationship Manager to discuss financing options. For more information, please visit https://www.cimb.com.my/covid19support.